Terms & Conditions

Welcome to URBANGREEN Winchester. By booking an appointment or using this website, you agree to the following Terms and Conditions.

Cancellations & No-Shows

We understand that plans can change, and we’ll always do our best to accommodate. However, to respect the time of our team and other clients:

  • Cancellations with less than 24 hours’ notice will incur a 50% charge of the service booked.

  • No-shows will be charged 100% of the appointment cost.

  • Charges will be applied automatically to the card on file or invoiced accordingly.

Late Arrivals

If you arrive late, we’ll do our best to carry out your service within the remaining time. However, this may mean a reduced service or, in some cases, rescheduling. The full service price will still apply.

Gift Cards

  • Gift Cards are valid for 12 months from the date of purchase.

  • They are non-refundable and cannot be exchanged for cash.

  • Please treat Gift Cards like cash—lost or stolen cards cannot be replaced.

  • Damaged or altered cards may be considered void.

Skin Tests

Some treatments, such as colour services, require a skin test at least 48 hours in advance. If a test is not completed within this timeframe, we reserve the right to cancel or amend your appointment for safety reasons.

Age Restrictions

Clients under the age of 16 must be accompanied by a parent or guardian. Some services, including colour and chemical treatments, may not be available for clients under 16.

Right to Refuse Service

We reserve the right to refuse service in cases of inappropriate behaviour, intoxication, or non-compliance with our policies.

Pricing & Services

All services and pricing are subject to change without prior notice. While we aim to keep all information on our website accurate, please confirm pricing when booking.

Refund Policy

  • Services are non-refundable and non-transferable.

  • This does not affect your statutory rights.