Privacy Policy

URBANGREEN Winchester – Aveda Hair Salon is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, store, and use your data when you book an appointment, sign up to receive marketing, or use our services.

1. Who We Are

URBANGREEN Winchester is a vegan hair salon and barber based in Winchester, UK. For data protection purposes, we are the “data controller” of your personal information.

2. What Data We Collect

When you book an appointment or use our services, we may collect the following information:

  • Your name

  • Contact details (email address, phone number)

  • Appointment history and preferences

  • Payment details (stored securely via our booking/payment provider)

  • Marketing preferences

  • Patch test records, if applicable

3. How We Use Your Data

We use your information to:

  • Manage your appointments

  • Send booking confirmations and reminder SMS

  • Communicate essential service information

  • Send marketing emails (if you have opted in)

  • Ensure safety (e.g. allergy records for colour treatments)

  • Process secure payments

4. Marketing

We may send you occasional emails about offers, updates, or news from URBANGREEN. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Appointment Reminders

We send SMS or email reminders prior to your appointment. These are considered essential communications and are part of our service.

6. Data Storage & Security

Your personal data is stored securely on our salon booking system, which complies with GDPR and industry standards for data protection. We do not share your data with third parties for marketing purposes.

All payment details are encrypted and handled through a secure third-party provider. We do not store your card details on our own servers.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where legally permissible)

  • Object to or restrict certain types of processing

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. How Long We Keep Your Data

We retain your data for as long as is necessary to provide our services and meet legal obligations. Inactive client records may be archived or deleted after a set period in line with industry best practice.

9. Contact Us

If you have any questions or concerns about how we handle your data, or if you'd like to update your preferences, please contact:

URBANGREEN Winchester
14 The Square, Winchester SO23 9ES
Phone: 01962 878 130

If you believe we have not handled your data correctly, you also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.